We are experiencing delays in preparing and processing orders from our fulfillment locations. Our Customer Service team will proactively
reach out to you with an update on the shipping and handling of your order. We apologize for any inconvenience this may cause. Should you have any questions about our
updated shipping process, please do not hesitate to contact us at 800-348-3332 and select option 3 to be connected with a Customer Service Representative.
You may also reach us via email at email@example.com.
SHIPPING TIMES AND RATES
Complimentary 2-Day shipping is applicable for all online orders.
Estimated Delivery Time
By end of day on 2nd business day
By 10:30 am on the next business day
$9.99, or FREE for orders greater than or equal to $5,000
Extended Return Policy:
Tourneau is extending the return policy for all online orders to 30 days from the date of delivery of your order. The extended return policy is applicable toward orders that were delivered or placed on or after March 10th, 2020. Please note that due to temporary closures of our facilities there will be delays in the processing of your returns. Should you wish to return your order, please email firstname.lastname@example.org and one of our representatives will provide further information on the handling of your return. We apologize for any inconvenience this may have caused and thank you for your business.
For all purchases made online at Tourneau.com or Shop-at-Home, Tourneau will provide an exchange or refund within 14 days of delivery, provided merchandise has not been worn, altered, or special-ordered. All claims, returns, battery replacement, or warranty service must be accompanied by your invoice, original watch box and warranty materials. Shipping costs will not be refunded.