The Timepiece Protection plan is an upgraded option, extending beyond the Tourneau and Manufacturer's Warranties that come with every new watch. While these warranties cover just the internal movement, the Timepiece Protection Plan offers more comprehensive protection to keep your watch in pristine condition. See Terms and Conditions.
It includes the following:
The Tourneau Warranty provides coverage for only the internal movement of your watch. Any damage beyond that is not covered. The Timepiece Protection Plan offers coverage that includes:
The length of coverage is 3 years.
Unfortunately, you cannot. The Timepiece Protection Plan expires 3 years after purchase.
If your watch can’t be repaired, we will replace it* with another watch of comparable type, quality, functionality, features, and value as the original product. If replacement product is not available, a store voucher, not to exceed the original product purchase price plus sales tax paid will be issued. Product replacement or store voucher issuance fulfills the contract in its entirety.
No, there are no additional fees after the purchase of this plan.
Yes, this plan may be transferable by contacting the Administrator or Tourneau.
If you need service, there are a few options available that include:
For domestic customers, call 1-866-368-1668.
For international customers, call 1-580-354-4324.
Yes, you can purchase the Timepiece Protection Plan by calling Shop-at-Home at (800) 348-3332 Monday- Friday 9:00 am - 5:00 pm, EST or visiting a store. If you do not purchase the plan at the same time as your watch, you can only purchase it at a Tourneau store within 14 days of the watch purchase date.
The plan will not cover:
Plan is administered by Federal Warranty Service Corporation, except in FL, where United Service Protection, Inc. is the Administrator. The Obligor of the Plan is Federal Warranty Service Corporation in all states, except CA, where it is Sureway, Inc., and Florida, where it is United Service Protection, Inc.
*If the watch is replaced or a store value is issued, the Plan is fulfilled.
**Replacement is with comparable type, quality and functionality. If a replacement watch is not available, a store voucher is made, the plan is fulfilled (N/A in AZ and NV).