preserving timelessness
Timepiece Protection Plan
The Timepiece Protection Plan will no longer be offered for timepiece purchases effective on February 13, 2025. Previously purchased plans will be honored through the end of the 3-year term. For questions about and information regarding the servicing of your timepiece, please review the Frequently Asked Questions listed below.
Frequently Asked Questions
Why do I need the Timepiece Protection Plan if I already get the Tourneau warranty at no cost with my purchased watch?
The Tourneau Warranty provides coverage for only the internal movement of your watch. Any damage beyond that is not covered. The Timepiece Protection Plan offers coverage that includes:
- Water damage, that do not exceed manufacturer's expectations
- Broken and scratched crystal
- Mechanical or structural failure, Mechanical failures are covered after manufacturer/Tourneau warranty expires.
- Refinishing of the case and bracelet
- Strap replacement
- Collapsed cases, bands, bracelets, straps, clasps, hands and dials
- Damaged or discolored bezels, crowns and stems
- Lost and damaged diamonds and gemstones
What is the length of coverage for this plan?
The length of coverage is 3 years.
Can I extend coverage beyond 3 years?
Unfortunately, you cannot. The Timepiece Protection Plan expires 3 years after purchase.
What if my watch can’t be repaired?
If your watch can’t be repaired, we will replace it* with another watch of comparable type, quality, functionality, features, and value as the original product. If replacement product is not available, a store voucher, not to exceed the original product purchase price plus sales tax paid will be issued. Product replacement or store voucher issuance fulfills the contract in its entirety.
Do I have any out-of-pocket costs with this plan?
No, there are no additional fees after the purchase of this plan.
Is this plan transferable?
Yes, this plan may be transferable by contacting the Administrator or Tourneau.
What if I need service?
If you need service, there are a few options available that include:
- Bringing your watch to the nearest Tourneau store
- Completing the online service form and mailing it in with your watch
- Contact the Administrator at 1.866.368.1668 for instructions on obtaining repair or replacement.
- Outside the United States, contact the Administrator by calling collect to 580.354.4324 or emailing us at jewelrycustomercare@assurant.com.
For domestic customers, call 1-866-368-1668.
For international customers, call 1-580-354-4324.
What is not covered by the plan?
The plan will not cover:
- Loss or Damage due to misuse, abuse, neglect, unauthorized repairs or accidental damage
- Rust, corrosion, or theft
- Pre-existing conditions and inherent design defects
Plan is administered by Federal Warranty Service Corporation, except in FL, where United Service Protection, Inc. is the Administrator. The Obligor of the Plan is Federal Warranty Service Corporation in all states, except CA, where it is Sureway, Inc., and Florida, where it is United Service Protection, Inc.
*If the watch is replaced or a store value is issued, the Plan is fulfilled.
**Replacement is with comparable type, quality and functionality. If a replacement watch is not available, a store voucher is made, the plan is fulfilled (N/A in AZ and NV).
