Product Warranty

New Watches Warranty

All new watches purchased at Tourneau come with the standard manufacturer's warranty and complimentary Tourneau warranty, up to 5 years.

Manufacturer’s Warranty

During the warranty period and by presenting the valid warranty certificate, any material and manufacturing defect will be repaired free of charge. The warranty covers material and manufacturing defects existing at the time of delivery of the purchased watch. The warranty only comes into force if the warranty certificate is dated, fully and correctly completed and stamped by an official Tourneau sales professional.

During the warranty period and by presenting the valid warranty certificate, any defect will be repaired free of charge. In the event that repairs are improper to restore to the normal conditions of the watch, the Manufacturer’s Warranty may replace it with a watch of identical or similar characteristics. The warranty for the replacement watch varies in duration by brand.

5-Year Tourneau Warranty

New watches purchased at Tourneau* come with a complimentary Tourneau warranty that extends coverage of the movement beyond the manufacturer's warranty for up to five years from the date of purchase. Smartwatches are not eligible for the Tourneau extended warranty.

The Manufacturer's and New Watches' Warranties do not cover:

  • The life of the battery
  • Normal wear and tear and aging (e.g. scratched crystal; alteration of the color and/or material of non-metallic straps and chains, such as leather, textile, rubber; peeling of the plating)
  • Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (e.g., knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by the manufacturer
  • The handling of the watch by non-authorized persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond the manufacturer’s control

For additional coverage, Tourneau offers the upgraded option of the Timepiece Protection Plan.

*Some exclusions apply, please see Exclusions section below

Certified Pre-Owned Watches Warranty

Every Certified Pre-Owned watch from Tourneau comes with a 2-year warranty that covers internal movement defects. All warranty service is performed at our manufacturer-authorized service center and is carried out by our expertly trained 30+ master watchmakers. In some cases, timepieces are sent to the original manufacturer for warranty service.

The Certified Pre-Owned Watches Warranty does not cover damage from misuse, neglect, abuse, or other normal wear.

For additional coverage, Tourneau offers the upgraded option of the Timepiece Protection Plan.

Bucherer Fine Jewellery INTERNATIONAL LIMITED WARRANTY

The following International Limited Warranty applies to jewelry pieces (in particular rings, earrings, pendants and amulets, necklaces, bracelets and bangles) of BUCHERER FINE JEWELLERY (excl. third party brands), purchased in the original BUCHERER packaging with authorized BUCHERER boutiques or BUCHERER retailers in any country worldwide and presented for warranty services in the country of purchase or any other country with authorized BUCHERER boutiques or BUCHERER retailers.

GEOGRAPHIC SCOPE AND TERM OF WARRANTY
All BUCHERER FINE JEWELLERY pieces have been made with the utmost care and diligence by the BUCHERER jewelry makers according to the highest quality standards of BUCHERER. The BUCHERER jewelry is covered by this International Limited Warranty against defects in manufacturing and materials. Please contact one of the authorized BUCHERER boutiques or BUCHERER retailers located around the world (can be found at https://www.bucherer.com/ch/en/about-us/our-history.html) to obtain warranty service as defined hereinafter.
BUCHERER warrants its product against defects in materials and manufacturing for a period of two (2) years from the date of purchase stated on the original invoice and/or the warranty booklet (the “Warranty Period”). Items returned during the Warranty Period, will be repaired or replaced free of charge. Cost for shipping may apply. After the Warranty Period, any repairs will be subject to services charges.

SERVICE REQUESTS
Jewelry shall be provided to an authorized BUCHERER boutique or BUCHERER retailer. The customer is responsible for transportation costs, including, but not limited to, postage, insurance and packing materials. When mailing items, it is recommended to include certified delivery and insurance.

To benefit from services through this International Limited Warranty, the returned good must be accompanied by the original International Limited Warranty card/certificate that was provided to the customer at the time of purchase. Only duly completed, dated, stamped and signed by an authorized BUCHERER boutique or BUCHERER retailer qualify as sufficient Limited Warranty card/certificates.

EXCLUSIONS OF THE INTERNATIONAL LIMITED WARRANTY
The International Limited Warranty does not cover:

    • defects and damages resulting from misuse or negligence, or from accident;
    • defects and damages caused by improper use ( including dents; crushing or other abuse to the case, crystal, bracelet, strap, or other components.), unauthorized alterations , tampering, dismantling, modifications, or services and repairs completed by anyone other than an authorized BUCHERER boutique or a BUCHERER retailer, or by the use of components other than those recommended by BUCHERER;
    • defects and damages due to normal wear and tear;
    • defects and damages due to loss, theft, flood, earthquake or fire, or other causes beyond the control of BUCHERER;
    • routine maintenance and cleaning.

ADDITIONAL GUARANTEE CONDITIONS APPLICABLE IN THE UNITED STATES OF AMERICA AND CANADA ONLY:
LIMITED WARRANTY
To the extent prohibited by applicable law, the International Limited Warranty set forth above is a limited warranty and shall be the exclusive manufacturer’s warranty in lieu of any other express warranties. Neither this limited warranty nor any other warranties, whether express or implied, including, but not limited to, any implied warranty of merchantability or implied warranty of fitness for a particular purpose, shall extend beyond the period of two (2) years from the date of purchase. For a period of two (2) years from the date of purchase, BUCHERER will, at its sole discretion, repair or replace any defective jewelry under the limited warranty free of charge subject to the right to charge for shipping costs, and subject to the following conditions:

    • The returned good must be accompanied by the original International Limited Warranty card/certificate that was provided to the customer at the time of purchase. Only duly completed, dated, stamped and signed by an authorized BUCHERER boutique or BUCHERER retailer qualify as sufficient Limited Warranty card/certificates.
    • In addition to the foregoing, all other conditions set forth in the International Limited Warranty are applicable to the BUCHERER limited warranty in Canada and the United States of America.
Failure to adhere to any of these conditions voids all warranty rights. This warranty is the sole and exclusive remedy. BUCHERER shall not be liable for any incidental or consequential damages. BUCHERER does not authorize any retailer or seller of its products to make any warranties beyond this limited warranty or to otherwise assume for BUCHERER any obligations or liability in connection with the sale or distribution of its products. In states, provinces or territories that do not allow limitations on the duration of an implied warranty or the exclusion or limitation of incidental or consequential damages, the above limitations or exclusions do not apply.

A warranty claim may be sent to an authorized BUCHERER boutique or BUCHERER retailer in Canada or the United States of America ( or call the number listed below) following the services requests procedures outline above.

T +1 800 528 5871

State law of any of the states of the United States of America may provide additional rights to the specific legal rights under this International Limited Warranty.

Service & Repair Warranty

Watches that are fully serviced by Tourneau receive a Service & Repair Warranty (even if they were not purchased at Tourneau). This warranty lasts for two years from the date of pick-up of the watch.

Service under this warranty is provided by the Tourneau Service Center. To obtain warranty service, you must bring the timepiece, the original bill of sale, and the warranty to your nearest Tourneau store or complete the service request form and mail it with your watch to the Service Center.

The Service & Repair Warranty does not cover damage from misuse, neglect, abuse, or other normal wear.

Exclusions

The following products are excluded from the Tourneau Warranty:

  • Jewelry
  • Cufflinks
  • Watch Winders & Boxes
  • Smartwatch Brands:
    • Samsung
    • Garmin
    • TomTom
    • Pebble

Service under this warranty is provided by the Tourneau Service Center. To obtain warranty service, you must bring the timepiece, the original bill of sale, and the warranty to your nearest Tourneau store or complete the service request form and mail it with your watch to the Service Center.

The Service & Repair Warranty does not cover damage from misuse, neglect, abuse, or other normal wear.