Expert Services
SERVICING & MAINTENANCE
For normal wear and tear over time, Tourneau performs watch servicing and regular maintenance to prolong the life of your watch. Below are among the extensive services we offer:
Battery Replacement
Battery replacement is offered at no charge for watches purchased at Tourneau. A water resistance test is conducted to detect leaks that can be repaired during the battery replacement.
Sizing & Adjustments
Tourneau’s staff will adjust the size of a watch, regardless of where it was purchased. This is complimentary for any watch bought at Tourneau.
Ultrasonic cleaning
Our state-of-the-art equipment thoroughly cleans your watch bracelet.
Straps & Bracelets
Tourneau offers a diverse selection of replacement straps and bracelets. Any items not in-store can be special-ordered through our service team.
Water Resistance Maintenance
Replacement and lubrication of gaskets and seals ensure continued water resistance.
WATCH REPAIR
If your watch is not working for any reason, Tourneau has the expertise to resolve it using only original manufacture parts. Below are among the extensive repairs we offer:
Servicing Your Rolex Watch
Our experts from Tourneau | Bucherer follow a long standing watchmaking tradition to guarantee high standards of servicing of Rolex watches.
Battery Replacement
Battery replacement is offered at no charge for watches purchased at Tourneau. A water resistance test is conducted to detect leaks that can be repaired during the battery replacement.
Mechanical Watch De-Magnetism
If a mechanical watch has become disrupted from magnetic fields penetrating the timing element, Tourneau will conduct a test and, if necessary, apply an inverse magnetic field to restore its normal function at no charge.
Complete Overhaul
Restore your watch to its original factory specifications and prolong its life with disassembly, cleaning, reassembly of the movement, and improvement in the timing of the watch. Most mechanical watches require a full maintenance every three to five years, depending on the brand specifications.
URGENT DAMAGE REPAIR
If your watch has any physical damage, it is critical it be fixed as soon as possible. Tourneau has the expertise to repair watches using only original manufacture parts. Below are among the watch damages we are able to repair:
Water and/or moisture damage
Broken crystal
Missing or broken crowns, pins, pushers
Any watch impact incident (e.g., dropping onto a hard surface)
Process
Throughout the watch repair process at our Long Island City Service Center, software custom-developed for Tourneau keeps track of every watch, generating emails at each transition between departments and establishing benchmarks for how long each phase should take. This has resulted in decreased average repair time.
1.Drop off or mail in your watch
You have the option to either drop off your watch at your nearest store or complete the service & repair form and mail it in with your watch to our service center located at:
TWC/LICR
3100 47th Avenue
5th Floor
Long Island City, NY 11101
Attn: Dept. 246
Please follow these steps if mailing your watch:
1.Package your watch in a secure and well cushioned box*.
2.Insure your package.
3.Include a copy of your warranty information.
*DO NOT package your watch in the original manufacturer box.
2.Risk-Free Evaluation
The watch is evaluated and assessed at no cost by a watchmaker to determine what repairs and/or servicing need to be done.
3.Free Estimate & Customer Approval
A cost and time estimate of the recommended repairs and/or servicing is provided to the customer for approval.
4.Repair
Once the customer approves the estimate, the watch is assigned to only one watchmaker based on his/her expertise to conduct the repairs. It is often opened with custom equipment made just for its particular brand and may be tested for specific issues.