We gladly accept mail-in service requests. Please print and complete the form and send it in with your watch in a secure and insured box to our service center located at:

TWI-LICR
30-30 47th Avenue
2nd Floor
Long Island City, NY 11101
Attn: Dept. 246

You will be contacted for authorization to proceed with an estimate prior to completing any work.

Please be sure to:

• NOT send the watch with the original manufacturer's box
• Include any original warranty documents
• Request a signature confirmation service from your shipping carrier so you can track the package

Have questions?

Speak with a Service & Repair Expert
800.528.5871
Monday - Friday, 9:00 am - 5:00 pm, EST

Want to check your repair status?