Service & Repair Form

COVID19 Update:
Processing of mail-in repairs has resumed at the Tourneau service center on a limited basis, with reduced staffing and abbreviated operating hours. Due to the high volume of packages that have accumulated during the shutdown we expect significant delays in processing for the foreseeable future. We remain fully committed to serving our valued clients to the best of our ability during these challenging times. We thank you for your patience and understanding while we work diligently to meet your watch service needs.

We gladly accept mail-in service requests. Please print and complete the form and send it in with your watch in a secure and insured box to our service center located at:

3100 47th Avenue
5th Floor
Long Island City, NY 11101
Attn: Dept. 246

You will be contacted for authorization to proceed with an estimate prior to completing any work.

Please be sure to:

  • NOT send the watch with the original manufacturer's box
  • Include any original warranty documents
  • Request a signature confirmation service from your shipping carrier so you can track the package

Have questions?

Speak with a Service & Repair Expert
Monday - Friday, 9:00 am - 5:00 pm, EST

Want to check your repair status?

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