Shipping & Delivery
Shipping Process
- Once you place an order online, you will receive an order confirmation email. Please add notifications@tourneau.narvar.com to your email address book and safe list to ensure you receive all order status information from our team.
- Once your order is processed, you will receive a second email with your UPS tracking information.
- For added convenience, you can always check the status of your order using our online tracking form.
- For security purposes, we require a signature on all deliveries.
- Orders are shipped/delivered Monday - Friday (observed holidays and weekends are excluded).
Shipping Times and Rates
Complimentary 1-Day shipping is applicable for all online orders.
Please allow 1–2 business days (Monday–Friday) for the preparation and shipment of your order. The shipping (in-transit) time for your order will begin once a tracking number has been generated.
| Delivery Method | Estimated Delivery Time | Price |
|---|---|---|
| Next Day | By next business day (Monday - Friday) | FREE for all online orders |
Same-day Shipping: For select items only, same-day shipping is offered on orders placed Monday - Friday by 2:00 pm, ET. Items eligible for same-day shipping are noted accordingly on the product page. In-transit shipping times may be impacted by shipping carrier delays.
International Shipping
Tourneau does not ship internationally.
Post Office Boxes
Tourneau does not ship to P.O. boxes.
Holidays
We do not process or ship orders on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. All orders will be processed on the following business day.
We are here to help. If you have any questions about our shipping policy, please contact our Customer Service Center at 800.348.3332 Monday - Friday, 9:00 am - 5:30 pm, ET or send us an email.
In-Store Pick-Up
For added convenience, we offer an in store pick-up option on select items. If the item is available at a store near you, select the in-store pick-up option during checkout. Once your order is received by your local Tourneau store and ready to be collected, you will receive an email notifying you that your order is ready for pick-up. We are only authorized to allow the person who placed the order to collect the item in-store.
For security purposes, please present the following when picking up orders in store:
- Your order confirmation email
- A valid photo ID
- The credit card used to place the order
If you have questions regarding in-store pick-up, please contact a Tourneau representative at 800.348.3332 or email us, and we will be happy to assist you.