SHIPPING TIMES AND RATES
Complimentary 2-Day shipping is applicable for all online orders.
| Delivery Method |
Estimated Delivery Time |
Price |
| 2 Day |
By end of day on 2nd business day |
FREE for orders under $5,000 |
| Next Day |
By 10:30 am on the next business day |
$9.99, or FREE for orders greater than or equal to $5,000 |
SHIPPING PROCESS
- Once you place an order online, you will receive an order confirmation email. Please add customerservice@tourneau.com to your email address book and safe list to ensure you receive all order status information from our team.
- Once your order is processed, you will receive a second email with your UPS tracking information.
- Orders received after 2:00 pm, ET on a weekday are processed the following business day*.
- Overnight orders placed Friday after 12:00 pm, ET or Saturday will be processed Monday and should arrive the next business day after shipping.
- For added convenience, you can always check the status of your order using our online tracking form.
- For security purposes, we require a signature on all deliveries.
* Business days are weekdays (Monday- Friday) only.
Click here for more information on shipping.
RETURNING ONLINE PURCHASES: TOURNEAU.COM & SHOP-AT-HOME
For all purchases made online at Tourneau.com or Shop-at-Home, Tourneau will provide an exchange or refund within 14 days of delivery, provided merchandise has not been worn, altered, or special-ordered. All claims, returns, battery replacement, or warranty service must be accompanied by your invoice, original watch box and warranty materials. Shipping costs will not be refunded.
Click here for more information on returns.
