Complimentary 2–Day shipping is applicable for all online orders.
Please allow 1–2 business days (Monday–Friday) for the preparation and shipment of your order. The shipping (in-transit) time for your order will begin once a tracking number has been generated and will depend on the shipping method selected at checkout.
|Delivery Method||Estimated Delivery Time||Price|
|2–Day||By end of day on 2nd business day||FREE|
|Next Day||By 10:30 am on the next business day||$9.99, or FREE for orders greater than or equal to $5,000|
Click here for more information on shipping.
For all purchases made online at Tourneau.com or Shop-at-Home, Tourneau will provide an exchange or refund within 14 days of delivery, provided merchandise has not been worn, altered, or special-ordered. All claims, returns, battery replacement, or warranty service must be accompanied by your invoice, original watch box and warranty materials. Shipping costs will not be refunded.
Click here for more information on returns.
All covered repairs are fully included with the Timepiece Protection Plan, and we will replace any watch that cannot be repaired.
|Service Required||Manufacturer Pricing||Timepiece Protection Plan|
|Diamonds & Gemstones||Per Current Market||No Cost|
|Damage Overhaul||$150 - $1,000||No Cost|
|Refinish Case & Bracelet||$75 - $350||No Cost|
|Replace Crown||$35 - $300||No Cost|
|Replace Sapphire Crystal||$75 - $450||No Cost|
|Replace Strap||$25 - $350||No Cost|
|Calibration & Cleaning||$50 - $400||No Cost|
To qualify as a Tourneau Certified Pre-Owned, a watch must meet superior standards of quality. Our 30+ master watchmakers perform a comprehensive 30-point inspection on every single timepiece that comes through our doors to verify that every watch part is authentic and functions within original factory specifications.
Every Tourneau Certified Authentic Pre-Owned watch is guaranteed to function within its original factory specifications. Each watch goes through a careful restoration process conducted by one of our master watchmakers. Our restoration process begins with a full movement service and overhaul if necessary to inspect each and every piece of the movement. Next, each piece is cleaned, lubricated and put back together. Any worn or broken parts are replaced using only original manufacture parts to maintain authenticity. The restoration process includes expert cleaning and polishing, testing of water pressure and magnetization and the replacement of straps.
We have been selling and maintaining fine watches for over 115 years and are therefore very confident in our restoration process. To help provide extended care to you and your timepiece, a two-year warranty is included with every Tourneau Certified Pre-Owned watch to cover any internal movement defects. We care about your watch just as much as you do, and we will work to ensure you the best possible experience.