Complimentary 2–Day shipping is applicable for all online orders.
Please allow 1–2 business days (Monday–Friday) for the preparation and shipment of your order. The shipping (in-transit) time for your order will begin once a tracking number has been generated and will depend on the shipping method selected at checkout.
|Delivery Method||Estimated Delivery Time||Price|
|2–Day||By end of day on 2nd business day||FREE|
|Next Day||By 10:30 am on the next business day||$9.99, or FREE for orders greater than or equal to $5,000|
Click here for more information on shipping.
For all purchases made online at Tourneau.com or Shop-at-Home, Tourneau will provide an exchange or refund within 14 days of delivery, provided merchandise has not been worn, altered, or special-ordered. All claims, returns, battery replacement, or warranty service must be accompanied by your invoice, original watch box and warranty materials. Shipping costs will not be refunded.
Click here for more information on returns.
All covered repairs are fully included with the Timepiece Protection Plan, and we will replace any watch that cannot be repaired.
|Service Required||Manufacturer Pricing||Timepiece Protection Plan|
|Diamonds & Gemstones||Per Current Market||No Cost|
|Damage Overhaul||$150 - $1,000||No Cost|
|Refinish Case & Bracelet||$75 - $350||No Cost|
|Replace Crown||$35 - $300||No Cost|
|Replace Sapphire Crystal||$75 - $450||No Cost|
|Replace Strap||$25 - $350||No Cost|
|Calibration & Cleaning||$50 - $400||No Cost|