SHIPPING ADVISORY

We are experiencing delays in preparing and processing orders from our fulfillment locations. Our Customer Service team will proactively reach out to you with an update on the shipping and handling of your order. We apologize for any inconvenience this may cause. Should you have any questions about our updated shipping process, please do not hesitate to contact us at 800-348-3332 and select option 3 to be connected with a Customer Service Representative. You may also reach us via email at customerservice@tourneau.com.

SHIPPING TIMES AND RATES

Complimentary 2-Day shipping is applicable for all online orders.

Click here for more information on shipping.

RETURNING ONLINE PURCHASES: TOURNEAU.COM & SHOP-AT-HOME

Extended Return Policy:
Tourneau is extending the return policy for all online orders to 30 days from the date of delivery of your order. The extended return policy is applicable toward orders that were delivered or placed on or after March 10th, 2020. Please note that due to temporary closures of our facilities there will be delays in the processing of your returns. Should you wish to return your order, please email customerservice@tourneau.com and one of our representatives will provide further information on the handling of your return. We apologize for any inconvenience this may have caused and thank you for your business.

For all purchases made online at Tourneau.com or Shop-at-Home, Tourneau will provide an exchange or refund within 14 days of delivery, provided merchandise has not been worn, altered, or special-ordered. All claims, returns, battery replacement, or warranty service must be accompanied by your invoice, original watch box and warranty materials. Shipping costs will not be refunded.

Click here for more information on returns.