SHIPPING TIMES AND RATES

Complimentary 2-Day shipping is applicable for all online orders.

SHIPPING PROCESS

• Once you place an order online, you will receive an order confirmation email. Please add customerservice@tourneau.com to your email address book and safe list to ensure you receive all order status information from our team.
• Once your order is processed, you will receive a second email with your UPS tracking information.
• Orders received after 2:00 pm, ET on a weekday are processed the following business day*.
• Overnight orders placed Friday after 12:00 pm, ET or Saturday will be processed Monday and should arrive the next business day after shipping.
• For added convenience, you can always check the status of your order using our online tracking form.
• For security purposes, we require a signature on all deliveries.

Click here for more information on shipping.

RETURNING ONLINE PURCHASES: TOURNEAU.COM & SHOP-AT-HOME

For all purchases made online at Tourneau.com or Shop-at-Home, Tourneau will provide an exchange or refund within 14 days of delivery, provided merchandise has not been worn, altered, or special-ordered. All claims, returns, battery replacement, or warranty service must be accompanied by your invoice, original watch box and warranty materials. Shipping costs will not be refunded.

Click here for more information on returns.