No. If you are unable to go to a Tourneau store location, we offer a mail-in service for you to easily complete to have your timepiece shipped to our centralized service center.
Tourneau provides estimates, free of charge, on any timepiece that has been dropped off for repair. Estimates are based on the total cost for the needed repair, separated into two categories: necessary and optional. Necessary repairs, such as timing and water resistance, restore the watch to factory specifications. Optional repairs, such as crystal, hand, and dial replacement or case/bracelet refinishing, typically enhance the appearance of a watch without having a direct effect on its performance.
It depends on the complexity of the timepiece and parts availability. Most factory repairs take about 6-8 weeks.
All CPO watches sold at Tourneau are covered by a two year warranty similar to that of a manufacturer warranty.
Yes. We provide service for a variety of brands not sold by Tourneau but purchased from other retailers.
You can use it one time a year.
The movement of your watch needs to be cleaned periodically since oil inside it becomes dry over time. If the watch is running slow or fast, it may be necessary to have the movement checked.
Complete and print out the service request form. Mail the completed form with your watch in a secure box (without the original manufacturer's presentation box) properly cushioned (include image) by insured parcel to our centralized service center located at:
3100 47th Avenue
Long Island City, NY 11101
Attn: Dept. 246
Yes we highly recommend insuring your package.
Insure the shipment for the watch’s retail replacement value. We recommend requesting a signature confirmation service from your shipping carrier so you can then track the package.
You can check the status of your repair by entering your service number here. You can also contact our Call Center at (888) 564-1053 from Monday - Friday, 9:00 am to 5:00 pm EST.
Tourneau services and repairs over 100 different brands that are not always sold by Tourneau.
You may drop off your timepiece at your nearest Tourneau store.
The service warranty covers the movement of the timepiece for a period of 24 months from the date picked up. This warranty does not cover damage resulting from misuse, impact, neglect, abuse or other external parts.
The cost of a new strap can range from $50 to $500, depending on the size/length material, and brand.
You can purchase a new strap at any Tourneau store near you. You will also be professionally measured to ensure an optimal fit.
Tourneau sells both its own line, which can fit a variety of watches, as well as those specific to the brands we carry. Just inquire with a sales professional.
The time frame for a special strap order varies, depending on the material, color, and size. Many straps are manufactured overseas, so a special strap can take anywhere from 2 weeks to 2 months to arrive.
The status cannot be checked online, but you can contact the service department of the Tourneau store that ordered the strap.
You should visit a local Tourneau location to have your wrist measured correctly, ensuring that the adjustment to the bracelet is correct and comfortable.
If the watch starts to run slow or stops, a new battery is needed. It’s important to change the battery every 1 to 3 years because when it’s old, it can leak acids and damage the movement of the watch.
A new battery should last for about 1 to 3 years.
There are several ways to open the crown, depending on the type of crown/movement of the watch. Some crowns screw out while others are pulled out. You should always refer to your watch manual or visit your local Tourneau store.
To set the date:
1. Pull out the crown gently to position.
2. Turn the crown clockwise until the desired date appears in the date window.