why Tourneau?

When you sell to Tourneau, you sell to the #1 trusted source for remarkable expertise, value, and service. We offer you the option to get a check in the mail or receive store credit for 20% more towards a trade-in.

Frequently asked questions

Watches We Accept
Shipping
Protection
Offers
Process
Payment

Watches we Accept

What watches do you accept?

Tourneau purchases high quality, luxury timepieces of the top brands that include Rolex, Cartier, Patek Philippe, IWC, Omega, Breitling, Panerai, Jaeger-LeCoultre, and more. We accept all watches as they hold some value. Please submit online or bring your watch to one of our buying events to see what we can offer you.

Shipping

Do you accept international submissions?

Unfortunately, at this time we do not ship to and from international addresses. If you are visiting the US, we encourage you to visit one of our store locations and speak to a manager.

Can I sell more than one watch at a time?

Yes. When it comes time to ship, we will send you one pre-paid, fully insured UPS label for all of your watches.

How do I ship my watch to you?

Once you have accepted our offer, we will send you a pre-paid, fully insured UPS shipping label for all watches you plan to sell. Pack your timepiece(s) securely, affix the label to the outside of the shipping box, and drop it off at your nearest UPS Customer Center. To find your closest UPS Customer Center, please click here.

Protection

Why is selling my watch to Tourneau risk free?

Tourneau has over 100 years of watch retail experience and is equipped with unmatched buying expertise. We take serious measures to ensure every transaction is done safely and securely, such as:

  • Insuring your watch for the maximum amount of our offer during shipping
  • Requiring ID to process payment
  • Shipping your watch back to you should you decide you no longer wish to sell

Do you insure my watch?

Yes. We will insure your watch for the maximum amount of our offer. In the unlikely event that something should happen to your watch because of the shipping carrier, you will receive the maximum value for it.

What steps can I take to ensure that my watch will arrive safely?

Please keep in mind that shipping losses are extremely rare, but there are several steps you can take to ensure that your watch arrives safely to our facility:

1. Package it in a plain box with nothing on the outside but our pre-paid UPS shipping label.

2. Do not reveal to anyone at UPS what is inside your package.

3. Only drop it off at authorized UPS customer centers, NOT a UPS store. To find your closest UPS Customer Center, please click here.

Why do you need my ID to process payment?

We need to see your ID and all the information on it to verify your identification for protection against fraud and the selling/purchasing of stolen goods.

What does Tourneau do with my personal information?

When you choose to sell us your timepiece, a customer account will be created in your name with your contact information. To learn how Tourneau uses your personal information, please read our Privacy Policy.

What if I decide to no longer sell my watch after beginning the selling process?

Not a problem. Please let us know right away, and we will ship your watch back to you with no questions asked.

Offers

How is the value of my watch determined?

The value of your watch is mainly determined by the current demand in the pre-owned marketplace. Using our extensive knowledge of the watch industry, we are able to establish a fair and competitive value for any timepiece. We always do our best to offer you the greatest value for your timepiece, so if you’ve been offered a higher price elsewhere, please let us know.

Why is there a range of your offer price?

The condition of your watch can have a significant effect on the value of your timepiece, which cannot be confirmed until we have inspected it in person.

Does your offer on my watch ever expire?

Yes. Unfortunately, due to changing market conditions, our offer is good for 30 days from when the offer is made. After that time, you must resubmit your timepiece to us.

Can I trade-in my watch for a brand new one?

Yes. You can trade in your watch in one of our stores and receive store credit for 20% more than your watch’s value. This can be used towards a brand new or certified pre-owned watch. Please find a store nearest to you.

Are there any exclusions on the "store credit for 20% more towards a trade-in" offer?

The offer to receive a store credit for 20% more towards a trade-in is considered a promotion, and therefore cannot be combined with other promotions, including Financing through the Tourneau Credit Card. Other exclusions may apply, please see a store associate for details.

Why wasn’t my watch accepted?

There are a few circumstances under which we will refuse a watch, such as: if the condition is very bad, if there was a miscommunication about the model, or if the watch contains after-market or non-authentic parts.

Process

What happens after I send in my watch to you?

Once your watch arrives at our facility in New York, one of our expert technicians will perform a detailed examination to determine the final value of your timepiece. We will make our final offer to you within 2 business days. If you accept, we will process your transaction immediately. If you decline, we will ship your watch back to you with no questions asked.

How can I check the status of my transaction?

Please email us any time at SellYourWatch@tourneau.com.

What can I sell at the buying events?

We happily accept fine watches in good to excellent condition.

Payment

When will I receive payment?

Once our final offer is accepted and processing begins, it may take up to 5 business days before your check is mailed. You can check on the process at any time by emailing us at SellYourWatch@tourneau.com.

Do I have to wait to receive payment at the buying events?

No. You will receive payment immediately at a buying event.

Are you a consignor?

No, we purchase watches directly from sellers. We do not accept consignment pieces at this time.

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