Shipping & Delivery
COVID-19 ADVISORY
Due to the impact of COVID-19 we are experiencing delays in preparing and processing orders from our fulfillment locations. Our Customer Service team will proactively reach out to you with an update on the shipping and handling of your order. We apologize for any inconvenience this may cause. Should you have any questions about our updated shipping process, please do not hesitate to contact us at 800-348-3332, option 3, or via email at customerservice@tourneau.com.
Shipping Process
- Once you place an order online, you will receive an order confirmation email. Please add customerservice@tourneau.com to your email address book and safe list to ensure you receive all order status information from our team.
- Once your order is processed, you will receive a second email with your UPS tracking information.
- Orders received after 2:00 pm, EST on a weekday are processed the following business day*.
- Overnight orders placed Friday after 12:00 pm, EST or Saturday will be processed Monday and should arrive the next business day after shipping.
- For added convenience, you can always check the status of your order using our online tracking form.
- For security purposes, we require a signature on all deliveries.
*Business days are weekdays (Monday- Friday) only.
Shipping Times and Rates
Complimentary 2-Day shipping is applicable for all online orders.
| Delivery Method | Estimated Delivery Time | Price |
|---|---|---|
| 2 Day | By end of day on 2nd business day | FREE for online orders |
| Next Day | By 10:30 am EST on the next business day | $10, or FREE for orders greater than or equal to $5,000 |
International Shipping
Tourneau does not ship internationally.
Post Office Boxes
Tourneau does not ship to P.O. boxes.
Holidays
We do not process or ship orders on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. All orders will be processed on the following business day.
We are here to help. If you have any questions about our shipping policy, please contact our Customer Service Center at 800.348.3332 Monday - Friday, 9:00 am - 5:30 pm, EST or send us an email.
In-Store Pick-Up
For added convenience, we offer an in store pick-up option on select items. If the item is available at a store near you, select the in-store pick-up option during checkout. Once your order is received by your local Tourneau store and ready to be collected, you will receive an email notifying you that your order is ready for pick-up. We are only authorized to allow the person who placed the order to collect the item in-store.
For security purposes, please present the following when picking up orders in store:
- Your order confirmation email
- A valid photo ID
- The credit card used to place the order
If you have questions regarding in-store pick-up, please contact a Tourneau representative at 800.348.3332 or email us, and we will be happy to assist you.