PAYING MY BILL

Can I make a payment in-store?

We do not accept in-store payments.

Where can I send payments?

Send a personal check, money order, traveler’s check, or cashier’s check payable in U.S. dollars, to the name and address shown on the billing statement in the payment stub area containing your balance and minimum payment amount. Be sure to include your payment stub, do not staple or clip your payment to the stub, include your account number on your check, use the envelope provided with your billing statement, send one payment with one payment stub, and do not send any correspondence with your payment.

Whom do I make the check or money order payable to?

The name and address shown on your billing statement in the payment stub area containing your balance and minimum payment amount.

How do I make payments over the phone?

You can call us toll free at 1-800-395-3772 (TDD/TTY 1-888-819-1918) to make a payment by telephone, which may include a fee.

Is there a fee to pay over the phone?

Payments made using the Automated Touch-Tone Bill Payment Service do not require a fee.

Can I postdate my payment?

No, payments will be posted with the effective date the payment was processed if done by 6:00 pm, ET.

Can I pay by debit or credit card?

Only bank-issued debit cards and check payments are accepted over the phone at this time.

Do I have to void my check if I make my check payment over the phone?

No, your payment is electronically debited from your checking account. A check number is not used when making a payment.

How long does it take for my payment to post if I pay over the phone?

It takes up to two (2) to seven (7) business days for payments to process and post to your account.

MY ACCOUNT

How do I log into my account?

You can manage your account online by visiting https://www.comenity.net/bucherer1888creditcard.

How can I view the current status of my account?

Once you log in, you will see a brief summary of your account. You will also see current balance and payment status as of the date and time shown on the page. For a more detailed summary of your account, select Transactions and Statements in the navigation.

Is there a way for me to check my most recent transaction?

Select Transactions and Statements in the navigation.

Can I print the statement out for my own records?

Yes. On the Transactions and Statements page, click the Statements tab and select the statement you’d like to view. This will open a PDF file of your statement. Click the Print Page link at the top right corner of the page to print a copy of your statement.

Where can I find information about transactions made in the past?

You have the ability to search information on the Transactions page.

How can I increase my line of credit?

Select the Request an Increase link from the Secure Homepage. Complete the “Request Credit Limit Increase” form and click Submit. You will receive a response regarding the status of your request within 7 to 10 calendar days of submission.

How can I check my available credit?

View Available Credit on the Secure Homepage