Shipping & Delivery

HOLIDAY SHIPPING GUIDELINES

Please order your gifts by the cut off dates on this page for estimated arrival by December 24, 2016. Ordering deadlines may vary by item and shipping location. Please note:

  • Our Shipping providers have advised that due to extremely high volumes and other issues, they can only provide an estimate of service; it is not guaranteed. For example, a Next Day Air shipment can be negatively impacted by weather, package volume or store label entry errors.
  • Keep in mind that shipments will be affected by weather near the shipping hubs. Despite your local weather being fine, weather conditions throughout the country can cause delays.
  • An incorrect address of any kind (missing digit, missing suite/apt number, etc.) will negatively impact transit time.
  • Shipping estimates start after processing is complete, not from order time.
Last Day to order for estimated arrival by December 24, 2016
Delivery Method Order Cut off Date
2nd Day Air Monday, December 19th
Next Day Air Tuesday December 20th, Noon EST

Shipping Process

  • Once you place an order online, you will receive an order confirmation email. Please add customerservice@tourneau.com to your email address book and safe list to ensure you receive all order status information from our team.
  • Once your order is processed, you will receive a second email with your UPS tracking information.
  • Orders received after 2:00 pm, EST on a weekday are processed the following business day*.
  • Overnight orders placed Friday after 12:00 pm, EST or Saturday will be processed Monday and should arrive the next business day after shipping.
  • For added convenience, you can always check the status of your order using our online tracking form.
  • For security purposes, we require a signature on all deliveries.

*Business days are weekdays (Monday- Friday) only.

Shipping Times and Rates

Complimentary standard shipping is applicable for all online orders.

Delivery Method Estimated Delivery Time Price
Standard Approximately 3-5 business days FREE for all online orders
3 Day By end of day on 3rd business day $20, or FREE for orders greater than or equal to $5,000
2 Day By end of day on 2nd business day $25, or FREE for orders greater than or equal to $5,000
Next Day By 10:30 am EST on the next business day $35, or FREE for orders greater than or equal to $5,000

International Shipping

Tourneau does not ship internationally.

Post Office Boxes

Tourneau does not ship to P.O. boxes.

Holidays

We do not process or ship orders on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. All orders will be processed on the following business day.

We are here to help. If you have any questions about our shipping policy, please contact our Customer Service Center at 800.348.3332 Monday - Friday, 9:00 am - 5:30 pm, EST or send us an email.

In-Store Pick-Up

For added convenience, we offer an in store pick-up option on select items. If the item is available at a store near you, select the in-store pick-up option during checkout. Once your order is received by your local Tourneau store and ready to be collected, you will receive an email notifying you that your order is ready for pick-up. We are only authorized to allow the person who placed the order to collect the item in-store.

For security purposes, please present the following when picking up orders in store:

  • Your order confirmation email
  • A valid photo ID
  • The credit card used to place the order

If you have questions regarding in-store pick-up, please contact a Tourneau representative at 800.348.3332 or email us, and we will be happy to assist you.