the watch authority since 1900

Expert Services

SERVICING & MAINTENANCE

For normal wear and tear over time, Tourneau performs watch servicing and regular maintenance to prolong the life of your watch. Below are among the extensive services we offer:

Battery Replacement

Battery Replacement

Battery replacement is offered at no charge for watches purchased at Tourneau. A water resistance test is conducted to detect leaks that can be repaired during the battery replacement.

Sizing & Adjustments

Sizing & Adjustments

Tourneau’s staff will adjust the size of a watch, regardless of where it was purchased. This is complimentary for any watch bought at Tourneau.

Ultrasonic cleaning

Ultrasonic cleaning

Our state-of-the-art equipment thoroughly cleans your watch bracelet.

 

Straps & Bracelets

Straps & Bracelets

Tourneau offers a diverse selection of replacement straps and bracelets. Any items not in-store can be special-ordered through our service team.

Water Resistance Maintenance

Water Resistance Maintenance

Replacement and lubrication of gaskets and seals ensure continued water resistance.

 

WATCH REPAIR

If your watch is not working for any reason, Tourneau has the expertise to resolve it using only original manufacture parts. Below are among the extensive repairs we offer:

Battery Replacement

Battery Replacement

Battery replacement is offered at no charge for watches purchased at Tourneau. A water resistance test is conducted to detect leaks that can be repaired during the battery replacement.

Mechanical Watch De-Magnetism

Mechanical Watch De-Magnetism

If a mechanical watch has become disrupted from magnetic fields penetrating the timing element, Tourneau will conduct a test and, if necessary, apply an inverse magnetic field to restore its normal function at no charge.

Complete Overhaul

Complete Overhaul

Restore your watch to its original factory specifications and prolong its life with disassembly, cleaning, reassembly of the movement, and improvement in the timing of the watch. Most mechanical watches require a full maintenance every three to five years, depending on the brand specifications.

5 Point Check-Up

5-point check-up

Complimentary 5-point check-up included with all watch repairs.

 

URGENT DAMAGE REPAIR

If your watch has any physical damage, it is critical it be fixed as soon as possible. Tourneau has the expertise to repair watches using only original manufacture parts. Below are among the watch damages we are able to repair:

Water and/or moisture damage

Water and/or moisture damage

Broken crystal

Broken crystal

Missing or broken crowns, pina, pushers

Missing or broken crowns, pins, pushers

 

Any watch impact incident

Any watch impact incident (e.g., dropping onto a hard surface)

5 Point Check-Up

5-point check-up

Complimentary 5-point check-up included with all watch repairs.

 
 

Process

Throughout the watch repair process at our Long Island City Service Center, software custom-developed for Tourneau keeps track of every watch, generating emails at each transition between departments and establishing benchmarks for how long each phase should take. This has resulted in decreased average repair time.

1.Drop off or mail in your watch

You have the option to either drop off your watch at your nearest store or complete the service & repair form and mail it in with your watch to our service center located at:

TWC/LICR
3100 47th Avenue
5th Floor
Long Island City, NY 11101
Attn: Dept. 246

Please follow these steps if mailing your watch:

Package your watch in a secure and well cushioned box

1.Package your watch in a secure and well cushioned box*.

Insure your package

2.Insure your package.

Include a copy of your warranty information

3.Include a copy of your warranty information.

 

*DO NOT package your watch in the original manufacturer box.

2.Risk-Free Evaluation

The watch is evaluated and assessed at no cost by a watchmaker to determine what repairs and/or servicing need to be done.

3.Free Estimate & Customer Approval

A cost and time estimate of the recommended repairs and/or servicing is provided to the customer for approval.

4.Repair

Once the customer approves the estimate, the watch is assigned to only one watchmaker based on his/her expertise to conduct the repairs. It is often opened with custom equipment made just for its particular brand and may be tested for specific issues.

WHY SERVICE & REPAIR? common questions Learn More

FOR AUTOMATIC & QUARTZ WATCHES technical questions Learn More

EXTENSIVE COVERAGE Tourneau warranty Learn More