Our Process
Online
1. Submit Your Watch Information
The more information you provide about your watch, the quicker we can make an assessment and give you an accurate offer. Please provide the following:
- Model or reference number
- Typically located on the back of the case or on the original warranty card - Pictures of your watch
- The dial, bracelet, strap/bracelet, buckle, caseback - Contact information
- Email and home address so we can send you our pre-packaged shipping materials
- We only keep your information in our database if you sell to us, but you can opt-out of receiving communication at any time.
2. Get an Estimate
Within 1-2 business days of receiving your submission, one of our expert buyers will contact you via phone or email with a proposed offer range. The greater the condition, the higher the value you can expect to get.
3. Send in Your Watch
If you accept our offer range, we will overnight you our pre-packaged shipping materials. Carefully package your watch according to the enclosed instructions. If you have the original box and papers, please include them as well. Drop it off at your nearest UPS Customer Center- not the UPS Store. To find your closest UPS Customer Center, please click here.
If at any time in the process you decide you no longer wish to sell your watch to us, let us know and we will ship it back to you with no questions asked.
4. Watch Inspection
Once we receive your watch, we will carefully inspect its authenticity and condition.
5. Receive Final Offer
After the watch has been inspected and approved, we will contact you with the final offer.
6. Receive a Check in the Mail
Once you have accepted the final offer, a check will be sent to your home.
In-Store
1. Visit a Store
Visit one of our stores nationwide and speak to a manager. You will be asked to present your watch in order for our experts to make an accurate assessment of its value.
2. Receive a Quote
Upon careful inspection of the watch, one of our experts will provide you with its exact value. You will have the option to either receive a check or 20% additional value towards a trade-in.
3. Sell Your Watch
Once you accept our offer, you will hand over your watch to our expert buyer to be sent to our inspection facility.
If at any time in the process you decide you no longer wish to sell your watch to us, let us know and we will ship it back to you with no questions asked.
4. Receive a Check in the Mail or Receive Store Credit
Once you have accepted the final offer, a check will be sent to your home. If you opt for the trade-in, you can purchase a watch that day or receive store credit for the future.
